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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

331 services in West Midlands

Highfield House

Walsall, WS3
Requires improvement
Residential
Rated 2 months agocare home

Highview Home

Dudley, DY1
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Hillcroft Care Home

Stourbridge, DY8
Requires improvement
NursingDementia
Rated 5 months agocare home

Hilton House

Stoke-on-Trent, ST4
Requires improvement
ResidentialDementia
Rated 4 years agocare home

Holmwood Care Centre

Kidderminster, DY10
Requires improvement
NursingDementia
Rated 3 years agocare home

Housman Care Ltd

Bromsgrove, B60
Requires improvement
ResidentialDementia
Rated 2 years agoReport explained

Ideal Home

Shrewsbury, SY3
Requires improvement
ResidentialDementia
Rated 3 years agocare home

10 Beeches Road

Rowley Regis, B65
Requires improvement
Residential
Rated 6 years agocare home

Jubilee Court

Bilston, WV14
Requires improvement
Nursing
Rated 6 years agocare home

Katherine House

Birmingham, B23
Requires improvement
Residential
Rated 3 years agocare home

Kingsway Care Home

Willenhall, WV13
Requires improvement
Residential
Rated 3 years agocare home

Knightwell House

Birmingham, B8
Requires improvement
Residential
Rated 2 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works