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CQC report explained · a residential care home, run by Lovett Care

Hilton House

Hilton Road, Stoke-on-Trent, ST4 6QZ

Requires improvementpublished 8 January 2022, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Hilton House on 8 January 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Hilton House

6 rated inspections over 7 years: the service has held its Requires improvement rating throughout.

  1. January 2022Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. August 2021Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. February 2019Goodup from Requires improvement
    Safe: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. January 2018Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. June 2016Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  6. April 2015Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  7. May 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. October 2013

    Registered with the Care Quality Commission on 30 October 2013.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Lovett Care Limited

7 other services on the CQC register. A pattern across a group tells you more than one report.

Twyford House

Stoke-on-Trent, ST7
Good
NursingDementia
Rated 17 months agocare home
Nearby

Other care homes near Stoke-on-Trent

All in Stoke-on-Trent

Grove Court

Newcastle-under-Lyme, ST5 · 0.6 km
Requires improvement
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Rated 22 months agoReport explained

Coopers Croft

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Requires improvement
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Chiltern Rest Home

Stoke-on-Trent, ST4 · 1.1 km
Good
ResidentialDementia
Rated 20 months agocare home