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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,254 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

54 services in North East

1 & 2 Flax Cottages

Choppington, NE62
Requires improvement
Residential
Rated 11 months agocare home

Bluebell Manor

Morpeth, NE61
Requires improvement
NursingDementia
Rated 19 months agocare home

Chase Park Neuro Centre

Newcastle upon Tyne, NE16
Requires improvement
NursingDementia
Rated 5 months agoReport explained

Cleadon Court

South Shields, NE34
Requires improvement
Residential
Rated 3 months agocare home

Craigarran Care Home

Trimdon Station, TS29
Requires improvement
NursingDementia
Rated 3 years agocare home

Delamere Lodge

Middlesbrough, TS3
Requires improvement
NursingDementia
Rated 4 months agocare home

Ella McCambridge

Newcastle upon Tyne, NE6
Requires improvement
ResidentialDementia
Rated 2 years agocare home

Grasmere Lodge

Gateshead, NE8
Requires improvement
ResidentialDementia
Rated 15 months agocare home

Hawthorns Lodge

Saltburn-by-the-Sea, TS13
Requires improvement
NursingDementia
Rated 2 years agocare home

Hylton Grange

Sunderland, SR4
Requires improvement
NursingDementia
Rated 10 months agocare home

Ingleby Care Home

Stockton-on-Tees, TS17
Requires improvement
ResidentialDementia
Rated 12 months agocare home

Lowgate Care Home

Hexham, NE46
Requires improvement
NursingDementia
Rated 16 months agocare home

Mandale Care Home

Stockton-on-Tees, TS17
Requires improvement
NursingDementia
Rated 13 months agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works