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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,254 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

124 services in London

101 Brook Street

Erith, DA8
Requires improvement
Residential
Rated 2 years agocare home

207 Goodmayes Lane

Ilford, IG3
Requires improvement
ResidentialDementia
Rated 3 years agocare home

21 Lucerne Road

Thornton Heath, CR7
Requires improvement
ResidentialDementia
Rated 2 years agocare home

44 Albion Road

Sutton, SM2
Requires improvement
Residential
Rated 3 months agocare home

694 Pinner Road

Pinner, HA5
Requires improvement
Residential
Rated 12 months agocare home

Acacia Lodge

London, N12
Requires improvement
ResidentialDementia
Rated 21 months agocare home

Albany Lodge

Croydon, CR0
Requires improvement
NursingDementia
Rated 8 months agocare home

Alexander House

London, SW14
Requires improvement
ResidentialDementia
Rated 7 months agocare home

Arlington House

Ilford, IG1
Requires improvement
Residential
Rated 2 years agoReport explained

Ashleigh House

London, SE6
Requires improvement
Residential
Rated 4 years agocare home

Ashville House

London, E11
Requires improvement
Residential
Rated 2 years agoReport explained

1a Webb Road

London, SE3
Requires improvement
Residential
Rated 3 years agocare home

Bedford Road

London, N15
Requires improvement
Residential
Rated 3 years agocare home

Beech Haven

London, W5
Requires improvement
ResidentialDementia
Rated 12 months agocare home

Blossom Place

London, SE28
Requires improvement
Residential
Rated 3 years agocare home

Blueberry Close

Woodford Green, IG8
Requires improvement
Residential
Rated 2 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works