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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Minster Care Group

Ideal Home

Bicton Heath House, Knowsley Drive Gains Park, Shrewsbury, SY3 5DH

Requires improvementpublished 24 August 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Ideal Home. That is usual for a newly registered service.

The story over the years

Every inspection of Ideal Home

5 rated inspections over 8 years: the service has held its Requires improvement rating throughout.

  1. September 2023Inspected but not ratedcurrent rating
    Safe: Inspected but not ratedWell-led: Inspected but not rated
  2. August 2023Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  3. November 2022Inadequatedown from Requires improvement
    Safe: InadequateWell-led: Inadequate
  4. August 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. January 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. December 2015Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  7. June 2025

    Registered with the Care Quality Commission on 12 June 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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