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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

449 services in South East

Victoria Grand

Worthing, BN11
Requires improvement
ResidentialDementia
Rated 15 months agoReport explained

Walton Park Care Home

Walton-on-Thames, KT12
Requires improvement
NursingDementia
Rated 18 months agocare home

Waxham House

Ryde, PO33
Requires improvement
ResidentialDementia
Rated 3 months agocare home

Wellington House

Deal, CT14
Requires improvement
Residential
Rated 4 years agocare home

Wendover House

Aylesbury, HP22
Requires improvement
Residential
Rated 4 years agocare home

Westcliffe Villa

Westgate-on-Sea, CT8
Requires improvement
Residential
Rated 2 years agoReport explained

West Hope Mews

Horsham, RH12
Requires improvement
Residential
Rated 4 years agocare home

Westwood

Hastings, TN34
Requires improvement
Residential
Rated 3 years agocare home

Wey View

Addlestone, KT15
Requires improvement
Residential
Rated 3 years agocare home

Whitehatch

Horley, RH6
Requires improvement
Residential
Rated 4 years agocare home

Wimborne

Hayling Island, PO11
Requires improvement
ResidentialDementia
Rated 2 years agoReport explained

Winchester House

Sheerness, ME12
Requires improvement
Residential
Rated 4 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works