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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Peak 15

West Hope Mews

6 Denne Parade, Horsham, RH12 1JD

Requires improvementpublished 24 November 2021, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for West Hope Mews. That is usual for a newly registered service.

The story over the years

Every inspection of West Hope Mews

4 rated inspections over 6 years: the service has held its Requires improvement rating throughout.

  1. November 2021Requires improvementcurrent ratingdown from Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. September 2019Goodstayed Good
    Safe: GoodWell-led: Good
  3. December 2016Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. October 2015Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. June 2025

    Registered with the Care Quality Commission on 17 June 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Peak 15 Ltd

7 other services on the CQC register. A pattern across a group tells you more than one report.

Brookmead

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Requires improvement
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Rated 3 years agocare home

Longford

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Good
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Malvern House

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Rated 7 years agocare home

Mill Green

East Grinstead, RH19
Outstanding
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Rated 7 years agocare home

Spring Park

Lingfield, RH7
Good
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Tanners Farm

Horley, RH6
Good
Residential
Rated 6 years agocare home
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