CQC report explained · a residential care home, run by Voyage

Wellington House

371 Dover Road, Walmer, Deal, CT14 7NZ

Requires improvementpublished 1 March 2022, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Requires improvement; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Wellington House on 1 March 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Wellington House

4 rated inspections over 5 years: the service has held its Requires improvement rating throughout.

March 2022Requires improvementcurrent ratingdown from Good
Safe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
December 2020Goodstayed Good
Safe: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
September 2017Goodup from Requires improvement
Safe: GoodCaring: GoodWell-led: Requires improvement
Read this report on cqc.org.uk
September 2016Requires improvement
Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
Read this report on cqc.org.uk
April 2014
Registered with the Care Quality Commission on 14 April 2014.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

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240 other services on the CQC register. A pattern across a group tells you more than one report.