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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

449 services in South East

Oak House

Slough, SL2
Requires improvement
NursingDementia
Rated 7 years agocare home

Oakley House Ltd

Thames Ditton, KT7
Requires improvement
Residential
Rated 4 years agocare home

Old Hastings House

Hastings, TN34
Requires improvement
ResidentialDementia
Rated 16 months agocare home

Orchard House

Ashford, TN23
Requires improvement
Residential
Rated 12 months agocare home

Ormsby Lodge

Southsea, PO5
Requires improvement
Residential
Rated 9 months agoReport explained

OSJCT Longlands

Oxford, OX4
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Overcliffe House

Gravesend, DA11
Requires improvement
Residential
Rated 3 years agocare home

Parkgate Manor

Battle, TN33
Requires improvement
Residential
Rated 11 months agocare home

Pelham Manor

Gravesend, DA11
Requires improvement
Residential
Rated 6 months agocare home

Pemberley House

Basingstoke, RG21
Requires improvement
NursingDementia
Rated 3 years agocare home

Pemberley House

Basingstoke, RG21
Requires improvement
NursingDementia
Rated 3 years agocare home

Pembroke Lodge

Reading, RG1
Requires improvement
ResidentialDementia
Rated 13 months agoReport explained

Penley View

High Wycombe, HP14
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Portobello Place

Chesham, HP5
Requires improvement
ResidentialDementia
Rated 2 years agocare home

Port Regis

Broadstairs, CT10
Requires improvement
ResidentialDementia
Rated 10 months agocare home

Prideaux House

Eastbourne, BN21
Requires improvement
ResidentialDementia
Rated 5 months agocare home

Prinsted Care Home

Emsworth, PO10
Requires improvement
ResidentialDementia
Rated 9 months agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works