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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

331 services in West Midlands

Nevin House

Birmingham, B42
Requires improvement
Residential
Rated 14 months agocare home

New Street

Brierley Hill, DY5
Requires improvement
Residential
Rated 4 years agocare home

Oak Cottage

Wolverhampton, WV3
Requires improvement
Nursing
Rated 6 years agocare home

Oak Tree House

Cannock, WS12
Requires improvement
Residential
Rated 2 years agoReport explained

Oakview Care Home

Birmingham, B32
Requires improvement
NursingDementia
Rated 2 years agoReport explained

Oriel Care Home

Stourbridge, DY8
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Osborne Court

Malvern, WR14
Requires improvement
Nursing
Rated last monthcare home

Parkdale Care Home

Wolverhampton, WV3
Requires improvement
Residential
Rated 3 years agocare home

Parkgate Road

Coventry, CV6
Requires improvement
Residential
Rated 2 years agoReport explained

Park Hall

Stoke-on-Trent, ST2
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Paul Clarke Home

Stoke-on-Trent, ST6
Requires improvement
ResidentialDementia
Rated 6 years agocare home

Beeches

West Bromwich, B70
Requires improvement
ResidentialDementia
Rated 2 years agoReport explained
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works