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CQC report explained · a nursing home, run by Advinia Healthcare

Parklands Court Care Home

56 Park Road, Bloxwich, Walsall, WS3 3ST

Requires improvementpublished 11 May 2026, 3 months ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The latest report, explained

What inspectors found, October 2023

Parklands Court Care Home is rated Requires Improvement; inspectors found medicine, staffing and management weaknesses, although infection control had improved.

This was an unannounced focused inspection on 15 August 2023. Inspectors reviewed Safe and Well-led only because of concerns about staffing and poor-quality care. They spoke with people, relatives and staff, observed care, and checked care, medicine, recruitment and quality records.

The home was not always safe. Medicine records on one unit did not always show whether people had received their medicines. Some people experienced delays when staff were not available, especially in the evenings. Staff recruitment checks were mostly safe, but previous employers' conduct information was not always obtained.

The home was not well-led. Audits and quality systems had not brought about enough improvement, and the provider remained in breach of Regulation 17. People, relatives and staff said communication was poor. A new management team had started and was developing an improvement plan.

The overall rating remains Requires Improvement. Infection control had improved since the previous inspection, and the earlier breach about infection control was no longer in place. The other three question ratings were carried forward because they were not inspected.

What inspectors praised

  • Risk management

    Staff understood people's needs and care plans gave guidance about risks such as falls, diabetes and skin damage.

    “Risks to people's health, safety and well-being were assessed and managed.” from the report

  • Infection control

    Inspectors found visible improvements in infection prevention. The home was clean and staff followed measures to reduce cross infection.

    “We were assured that the provider was preventing visitors from catching and spreading infections.” from the report

  • Safeguarding

    Staff knew how to identify and report safety concerns. Records showed that concerns were escalated and referrals were made when needed.

    “Staff were aware of how to identify concerns for people's safety and records reflected concerns were escalated so that action could be taken to protect people from harm.” from the report

  • Consent and choice

    Staff sought consent before care and worked within the principles of the Mental Capacity Act.

    “Staff sought consent from people before providing care and were aware where people lacked the mental capacity to make specific decisions.” from the report
What inspectors were concerned about

  • Medicine records

    serious

    On one unit, stock records did not match medicine administration records. Staff could not always confirm that medicines had been given as prescribed.

    “On Collins unit records of medicines in stock did not always match the Medicines Administration Records (MAR).” from the report

  • Staff availability

    needs fixing

    Some people reported long waits for staff, including in the evening. Inspectors asked the management team to review staffing allocations.

    “If I press my buzzer, I sometimes have to wait quite a long time.” from the report

  • Weak quality oversight

    serious

    Audits and governance systems had not driven enough improvement. They did not always identify or follow up safety issues, including medicine concerns.

    “The provider had failed to establish systems to effectively assess, monitor and improve the quality and safety of the service.” from the report

  • Communication

    needs fixing

    People, relatives and staff did not always feel involved or supported. Staff described supervision as inconsistent and communication about changes as poor.

    “People and their relatives told us they did not feel involved in the changes being made at the home.” from the report
Questions to ask them, based on this report
  1. 01How do you now check that medicine stock records match the administration records on every unit?
  2. 02What has changed to reduce delays when people use their call bells, particularly after 7pm?
  3. 03How are lessons from incidents and medicine audits shared with all relevant staff?
  4. 04Who is responsible for checking that missed audit actions are completed and that safety issues are followed up?
  5. 05How will people and relatives be kept informed and involved in the changes planned by the new management team?

This was a focused inspection of Safe and Well-led only; the Effective, Caring and Responsive ratings were carried forward from the previous inspection. This explanation was written from the published report of 10 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Parklands Court Care Home

6 rated inspections over 5 years: the service has held its Requires improvement rating throughout.

  1. October 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement

    Read what inspectors found at Parklands Court Care Home →

  2. January 2023Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. April 2021Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. October 2020Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. June 2019Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  6. August 2018Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  7. November 2017

    Registered with the Care Quality Commission on 30 November 2017.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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