Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Anchor

Park Hall

Ubberley Road, Bentilee, Stoke-on-Trent, ST2 0QS

Requires improvementpublished 31 March 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Park Hall on 31 March 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Park Hall

3 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. March 2023Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. March 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. August 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. May 2021

    Registered with the Care Quality Commission on 6 May 2021.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Same provider

Other services run by Anchor Hanover Group

120 other services on the CQC register. A pattern across a group tells you more than one report.

St Marys

Ipswich, IP9
Good
ResidentialDementia
Rated 6 months agoReport explained

Beechfield Lodge

Salford, M6
Good
ResidentialDementia
Rated 2 years agoReport explained

Mill View

Bradford, BD2
Good
ResidentialDementia
Rated 2 years agoReport explained

Eastlake

Godalming, GU7
Requires improvement
ResidentialDementia
Rated 2 years agoReport explained

Tandy Court

Birmingham, B14
Good
ResidentialDementia
Rated 8 months agoReport explained
Nearby

Other care homes near Stoke-on-Trent

All in Stoke-on-Trent

2 Cowley Way

Stoke-on-Trent, ST2 · 0.2 km
Good
Residential
Rated 7 years agocare home

The Meadows

Stoke-on-Trent, ST2 · 1.4 km
Good
ResidentialDementia
Rated 6 years agocare home

Ash Hall Nursing Home

Stoke-on-Trent, ST2 · 1.7 km
Requires improvement
NursingDementia
Rated 17 months agocare home