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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Inadequate

101 services in England are currently rated Inadequate: inspectors found the service performing badly and the CQC has taken enforcement action.

The service is in special measures and will be inspected again within six months. Read the report closely and ask the manager what has changed since.

All servicesCare homesHome care agenciesOutstandingGoodRequires improvement
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

21 services in North West

Abode

Poulton-le-Fylde, FY6
Inadequate
ResidentialDementia
Rated 14 months agocare home

Brushwood House

Liverpool, L24
Inadequate
NursingDementia
Rated 3 years agocare home

Elizabeth Court

St Helens, WA9
Inadequate
NursingDementia
Rated 12 months agocare home

Ellerslie Court

Southport, PR8
Inadequate
ResidentialDementia
Rated 13 months agocare home

Evergreen Lodge

Birkenhead, CH42
Inadequate
NursingDementia
Rated 2 months agocare home

Mayfield House

Crewe, CW1
Inadequate
ResidentialDementia
Rated 10 months agocare home

Newhaven

Wallasey, CH45
Inadequate
Residential
Rated 17 months agocare home

Willows Care Home

Chester, CH1
Inadequate
NursingDementia
Rated 2 years agoReport explained
Reading a rating

What Inadequate means for your family

An Inadequate rating is the CQC’s strongest public signal. The service is placed in special measures, the provider is told exactly what must change, and inspectors return within six months. If it has not improved by then, the CQC can cancel its registration.

That does not always mean people were harmed. Read the report: some Inadequate ratings follow a serious incident, others follow a long slide in records, staffing and leadership. Our explanation on each service page lists the specific breaches and the enforcement taken, with the inspectors’ own words.

If a relative is already there, ask the manager what the improvement plan says and when the next inspection is due. If you are choosing, it is reasonable to wait for the re-inspection.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works