Finch Manor Nursing Home

Inspectors found that the home was adequately clean during the visit. Cleaning schedules and protective supplies were in place.

“During our visit the home was adequately clean.” from the report

People could have regular visitors, and inspectors saw that visitors were welcomed into the home.

“People were able to have regular visitors and we saw that visitors were welcomed into the home.” from the report

Inspectors found that staffing levels were not safe or sufficient, particularly at night. The heavy use of agency staff also meant staff did not always know people's needs.

“Not enough staff were on duty to meet people's needs and keep them safe.” from the report

Wounds, catheters, continence, nutrition and other health needs were not consistently assessed, treated or monitored. This left people at risk of avoidable harm.

“Wound management was inadequate. People's wounds were not assessed or cared for appropriately to prevent further skin breakdown or infection.” from the report

Inspectors saw people left in undignified or uncomfortable situations, including one person left with wet food on their clothing and another left with their door open while undressed.

“Another person sat for 20 minutes with wet food all down their front at lunchtime, before any action was taken by staff to help them change.” from the report

People had little meaningful activity and were often left in lounges or bedrooms. Care plans did not consistently reflect people's needs and preferences.

“There was little in the way of any meaningful activities for people to engage with.” from the report

Audits identified repeated failings, but managers and the provider did not take robust action to stop them happening again. The manager in post was not registered with CQC at the time of inspection.

“The systems in place to monitor the quality and safety of the service were not effective.” from the report