Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Inadequate

101 services in England are currently rated Inadequate: inspectors found the service performing badly and the CQC has taken enforcement action.

The service is in special measures and will be inspected again within six months. Read the report closely and ask the manager what has changed since.

All servicesCare homesHome care agenciesOutstandingGoodRequires improvement
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

19 services in East of England

Ailwyn Hall

Norwich, NR9
Inadequate
ResidentialDementia
Rated 2 months agocare home

Chalkwell Grange

Leigh-on-Sea, SS9
Inadequate
ResidentialDementia
Rated 3 months agocare home

Florence House

Great Yarmouth, NR30
Inadequate
Residential
Rated 7 months agocare home

Herondale

Basildon, SS14
Inadequate
Residential
Rated last monthcare home

Lillibet House

Bedford, MK40
Inadequate
ResidentialDementia
Rated 3 months agocare home

North Bay House

Lowestoft, NR32
Inadequate
ResidentialDementia
Rated 9 months agocare home

Oak Cottage

Hatfield, AL10
Inadequate
ResidentialDementia
Rated 6 months agoReport explained

Swan Care Home

Southminster, CM0
Inadequate
ResidentialDementia
Rated last monthcare home

The Pastures

Hales, NR14
Inadequate
Nursing
Rated 2 years agoReport explained

Winchley Home

Kings Lynn, PE33
Inadequate
ResidentialDementia
Rated 4 months agocare home

Wyndham House Care

Kings Lynn, PE30
Inadequate
ResidentialDementia
Rated 3 months agocare home
Reading a rating

What Inadequate means for your family

An Inadequate rating is the CQC’s strongest public signal. The service is placed in special measures, the provider is told exactly what must change, and inspectors return within six months. If it has not improved by then, the CQC can cancel its registration.

That does not always mean people were harmed. Read the report: some Inadequate ratings follow a serious incident, others follow a long slide in records, staffing and leadership. Our explanation on each service page lists the specific breaches and the enforcement taken, with the inspectors’ own words.

If a relative is already there, ask the manager what the improvement plan says and when the next inspection is due. If you are choosing, it is reasonable to wait for the re-inspection.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works