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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Inadequate

101 services in England are currently rated Inadequate: inspectors found the service performing badly and the CQC has taken enforcement action.

The service is in special measures and will be inspected again within six months. Read the report closely and ask the manager what has changed since.

All servicesCare homesHome care agenciesOutstandingGoodRequires improvement
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

21 services in South East

Chaucer House

Canterbury, CT1
Inadequate
NursingDementia
Rated 2 months agocare home

Fairholme House

Banbury, OX15
Inadequate
ResidentialDementia
Rated 10 months agocare home

Lavender Fields

Sevenoaks, TN15
Inadequate
ResidentialDementia
Rated 10 months agocare home

Magnolia House

Sandown, PO36
Inadequate
ResidentialDementia
Rated 2 years agocare home

Manordene

Sevenoaks, TN15
Inadequate
NursingDementia
Rated 10 months agocare home

ST ELIZABETH

Southampton, SO19
Inadequate
ResidentialDementia
Rated 4 months agocare home

The Chase

Canterbury, CT1
Inadequate
ResidentialDementia
Rated last monthcare home

Windmill Manor

Oxted, RH8
Inadequate
NursingDementia
Rated 2 months agocare home
Reading a rating

What Inadequate means for your family

An Inadequate rating is the CQC’s strongest public signal. The service is placed in special measures, the provider is told exactly what must change, and inspectors return within six months. If it has not improved by then, the CQC can cancel its registration.

That does not always mean people were harmed. Read the report: some Inadequate ratings follow a serious incident, others follow a long slide in records, staffing and leadership. Our explanation on each service page lists the specific breaches and the enforcement taken, with the inspectors’ own words.

If a relative is already there, ask the manager what the improvement plan says and when the next inspection is due. If you are choosing, it is reasonable to wait for the re-inspection.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works