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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a nursing home, run by Eleanor Healthcare Group

Heavers Court

122-124 Selhurst Road, London, SE25 6LL

Goodpublished 9 December 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Heavers Court. That is usual for a newly registered service.

The story over the years

Every inspection of Heavers Court

4 rated inspections over 9 years: the service has held its Good rating throughout.

  1. December 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. November 2018Goodup from Requires improvement
    Safe: GoodWell-led: Good
  3. October 2017Requires improvementdown from Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  4. May 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. April 2026

    Registered with the Care Quality Commission on 1 April 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Eleanor Nursing and Social Care Limited

7 other services on the CQC register. A pattern across a group tells you more than one report.

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