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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Eleanor Healthcare Group

Lavenders

41 Lavenders Road, West Malling, ME19 6HP

Goodpublished 24 January 2019, 7 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Lavenders. That is usual for a newly registered service.

The story over the years

Every inspection of Lavenders

3 rated inspections over 3 years: the service has held its Good rating throughout.

  1. January 2021Inspected but not ratedcurrent rating
    Safe: Inspected but not rated
  2. January 2019Goodstayed Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. March 2017Goodstayed Good
    Effective: Good
  4. June 2016Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  5. July 2024

    Registered with the Care Quality Commission on 3 July 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Eleanor Nursing and Social Care Limited

7 other services on the CQC register. A pattern across a group tells you more than one report.

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Nearby

Other care homes near West Malling

All in Kent

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Birling House

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Woodgate

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