Rosemanor 2 Residential Care Home
Purley, CR8
Residential
Rated 3 years agocare home
CQC report explained · a residential care home, run by Rosenmanor
Rosenmanor Limited
18 Bensham Manor Road, Thornton Heath, Croydon, CR7 7AA
Requires improvementpublished 25 April 2024, 2 years ago
Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.
The five questions inspectors ask
- Safe?
- Requires improvement
- People's individual risks, medicines, staffing and infection control were managed well in several areas. But environmental hazards were not always identified or dealt with promptly, including radiator, garden, boiler room and laundry risks.
- Effective?
- Good
- People's needs and choices were assessed, staff were trained and supervised, and people received support with food, activities and healthcare. Mental capacity and best-interest processes were also in place.
- Caring?
- Good
- People said staff were kind and caring. Staff respected privacy, supported independence, recognised cultural and spiritual needs, and involved people in decisions about their care.
- Responsive?
- Good
- Care was personalised around people's needs and preferences. People were supported with communication, relationships, activities, cultural needs, complaints and regular keyworker meetings.
- Well-led?
- Requires improvement
- New audits, action plans and management support had led to improvements. However, the provider's quality checks had not identified important safety problems, so the provider remained in breach of good governance requirements.
The latest report, explained
What inspectors found, April 2024
Rosenmanor Limited rated Requires Improvement overall; safety and management checks still had important gaps, but the home is no longer in Special Measures.
Inspectors visited without notice on 4 and 7 July 2023. They spoke with people and staff, reviewed care records, staff files, medicines and audits, and checked the building, fire safety, infection control and food safety.
The home had improved since the previous inspection. Medicines were managed safely, care was kind and personalised, and people were supported with activities, healthcare and independence. The ratings for Effective, Caring and Responsive were Good.
However, inspectors found hazards including uncovered or damaged radiator covers, unsafe garden furniture, trip risks and an unsafe boiler room. The home's own checks had not found these problems. The ratings for Safe and Well-led were Requires Improvement, and the home remained in breach of Regulations 12 and 17.
The previous overall rating was Requires Improvement, and the home had been in Special Measures since January 2023. It is no longer in Special Measures because it is no longer rated Inadequate overall or for any key question. CQC said it will continue to monitor the home.
What inspectors praised
Safer medicines
Medicines were stored securely and given as prescribed. Records had no gaps, and staff had clear guidance for creams and medicines given when needed.
“People's medicines were stored safely in a locked medicines trolley which was tethered to a wall.” from the report
Kind and respectful care
People described staff as kind. Inspectors saw staff respect privacy, knock before entering bedrooms and support people to build independence.
“We observed that staff knocked on people's bedroom doors and waited for permission before entering.” from the report
Personalised support
Care plans included people's choices, worries, communication needs and cultural needs. People took part in reviews and chose how to spend their time.
“People received care and support that was planned around their needs and preferences.” from the report
Improved infection control
The home was clean, bathrooms had no evidence of leaks, damp or mould, and water safety checks had been introduced. The provider was no longer in breach of this part of Regulation 12.
“At this inspection we found that enough improvement had been made and the provider was no longer in breach of this part of regulation 12” from the report
Good support from other services
Staff worked with healthcare professionals, social workers, local authorities and mental health services to support people's changing needs.
“The management and staff worked collaboratively with others to meet people's needs.” from the report
What inspectors were concerned about
Environmental safety hazards
seriousInspectors found people could be harmed by uncovered or damaged radiator covers, unsafe garden furniture, trip hazards and an unsafe boiler room. Some problems were fixed during the inspection, but further work still needed checking.
“The providers failure to ensure that the premises is safe is a continued breach of regulation 12” from the report
Quality checks missed risks
seriousThe provider's own audits did not identify several safety problems before inspectors found them. This meant the provider remained in breach of Regulation 17.
“The failure to assess, monitor and improve the quality and safety of the service is a continued breach of Regulation 17” from the report
Some improvements were not complete
needs fixingItems remained in a fenced-off garden section, and the provider still had to confirm that appropriate flooring and a step had been installed in the boiler room.
“We will be checking to confirm that safe flooring and an appropriate step have been installed.” from the report
Questions to ask them, based on this report
- 01Have all four uncovered radiators and the damaged radiator covers been replaced with sturdy covers?
- 02Has the unsafe garden furniture been removed, and have all remaining garden items and trip hazards been dealt with?
- 03Has the boiler room been fitted with safe flooring and an appropriate step, and is it kept safely restricted?
- 04How often are environmental safety checks now carried out, and who confirms that problems are fixed?
- 05What action is being taken in response to the Regulation 17 Warning Notice?
This was an unannounced comprehensive inspection covering all five key questions, including infection prevention and control, and checking progress after the previous inspection. This explanation was written from the published report of 25 April 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Rosenmanor Limited
4 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.
- April 2024Requires improvementcurrent ratingup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2023Inadequatedown from GoodSafe: InadequateCaring: Requires improvementWell-led: Inadequate
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
Another option
Or stay at home with a private carer
Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.
Same provider
Other services run by Rosenmanor Limited
2 other services on the CQC register. A pattern across a group tells you more than one report.
Requires improvement
Rosenmanor 1
London, SW16
Residential
Rated 3 years agocare home
Nearby
Other care homes near Croydon
Clarendon Nursing Home
Thornton Heath, CR7 · 0.1 km
NursingDementia
Rated 3 years agocare home
Heavers Court
London, SE25 · 0.6 km
NursingDementia
Rated 2 years agocare home
21 Lucerne Road
Thornton Heath, CR7 · 0.6 km
ResidentialDementia
Rated 2 years agocare home
Brigstock House
Thornton Heath, CR7 · 0.7 km
Residential
Rated 2 years agocare home
NAS House
Croydon, CR7 · 0.7 km
Residential
Rated 3 years agocare home
Heathvale House
Croydon, CR7 · 0.8 km
Residential
Rated 4 years agocare home