The Manse Residential Care Home

People and relatives described staff as friendly and supportive. Inspectors also observed kind interactions.

“Staff interactions with service users were friendly, caring, kind and supportive.” from the report

People were supported to eat and drink enough. They had dietary assessments, a varied menu and choices of meals.

“People were supported to eat and drink enough and maintain a balanced diet.” from the report

People could take part in activities, go out, see family and friends, and choose how they spent their time.

“People spent time with family and friends, participated in activities, went out into the community, and went on day trips.” from the report

People and relatives were involved in planning and reviewing care and in decisions about support.

“People and their relatives were included in planning and reviewing their care and making decisions about their care and support, including any changes.” from the report

Some risks had no assessment or did not have clear, up-to-date instructions for staff. Inspectors found no evidence of harm, but said people were at potential risk.

“Risks to people were not always sufficiently assessed and plans to mitigate and manage risks were not always sufficiently detailed, instructive and up to date.” from the report

Some people did not always receive prescribed medicines. Records, stock totals and instructions for medicines given when needed were not always reliable.

“Medicines management was not always safe.” from the report

There were not always enough suitably qualified staff. During a night shift, one person needed immediate help but was left without staff support until inspectors raised the issue.

“The provider did not always deploy enough staff to meet all people's needs and health and safety requirements at all times.” from the report

Inspectors saw two incidents where privacy and dignity were not respected. Two bedrooms also had carpets that continued to smell of urine.

“People's privacy and dignity were not always respected and maintained.” from the report

The home's audits and checks had not found several problems with care plans, medicines, staffing, training, safety and records.

“The provider's quality assurance systems and processes were not always effective.” from the report

Several radiators lacked covers in areas used by people with limited mobility. The covers were still missing when inspectors returned four weeks later.

“During our inspection we identified a number of radiators without radiator covers in people's bedrooms and communal areas.” from the report