CQC report explained · a residential care home, run by Mr & Mrs W Wallen

21 Lucerne Road

21-23 Lucerne Road, Thornton Heath, CR7 7BB

Requires improvementpublished 4 July 2024, 2 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The report

We have not explained this report yet

The CQC published its most recent report on 21 Lucerne Road on 10 February 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of 21 Lucerne Road

6 rated inspections over 8 years: the service has held its Requires improvement rating throughout.

February 2023Requires improvementcurrent ratingstayed Requires improvement
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
April 2020Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
February 2019Requires improvementdown from Good
Safe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
June 2017Goodstayed Good
Safe: Good
Read this report on cqc.org.uk
June 2016Goodup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
April 2015Requires improvement
Safe: InadequateEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
June 2014
Report published without a new overall rating.
Read this report on cqc.org.uk
May 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
October 2012
Report published without a new overall rating.
Read this report on cqc.org.uk
November 2011
Report published without a new overall rating.
Read this report on cqc.org.uk
February 2011
Registered with the Care Quality Commission on 16 February 2011.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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