Beechfield Lodge

Inspectors found there were enough staff to meet people's needs safely. Recruitment checks, including references and DBS checks, were completed.

“The provider ensured there were enough staff employed to care for people safely.” from the report

People and relatives spoke positively about the care. Inspectors observed staff treating people warmly and supporting their dignity and independence.

“During the inspection we observed staff interacting with people living at the home in kind and caring way.” from the report

Care plans included people's preferences, life histories and hobbies. Staff knew people's individual needs and how they preferred to receive support.

“Care plans were personalised and contained information for staff about how people wanted their care and support to be carried out.” from the report

People could take part in a range of activities, with regular trips and outings. The report says these supported people's interests and social contact.

“There was a range of activities for people to take part in and trips out took place regularly.” from the report

Managers used audits, meetings, surveys and staff checks to monitor the service. The home also worked with health and social care professionals.

“There were systems in place to monitor the quality of service through audits, meetings, surveys and competency checks.” from the report

Medicine records were otherwise completed accurately, but inspectors found some gaps in records for thickened fluids. They raised this with the deputy and registered manager.

“although we found there were some gaps in records for thickened fluids.” from the report