St Marys

• Enough staff

  Inspectors found staff were visible, available and had time to provide care and spend relaxed time with people.

  “There were enough staff to meet people's needs. During our inspection, staff were visibly present, providing people with the appropriate care and support they needed.” from the report

• Kind and respectful care

  People described staff as kind and compassionate. Inspectors observed caring interactions and staff respecting privacy.

  “People told us they were supported by staff who were kind and compassionate.” from the report

• Personalised support

  Care records included people's needs, preferences and communication guidance. People were involved in reviews and choices about their care.

  “People's care records were written in a person-centred way and included people's specific needs and preferences and guidance for staff in how they were to be met.” from the report

• Food and activities

  The home offered varied food, support for special diets and activities based on what people wanted to do.

  “There were many appropriate activities on offer based upon what people requested to do such as baking, planting bulbs, growing indoor plants.” from the report

• Learning and oversight

  The home reviewed incidents, complaints and audits. Inspectors found that action was taken when improvements were needed.

  “Audits were undertaken which assisted the registered manager to identify shortfalls and address them.” from the report

Inspectors raised no specific concerns in this report.