Savile Park

Staff understood what mattered to each person and supported dignity, choice and independence. People and relatives described staff as kind and patient.

“People's privacy, dignity and independence were respected and promoted.” from the report

Inspectors found enough suitable staff, quick responses to requests and good teamwork. Recruitment checks were completed before staff worked with people.

“Staff were quick to respond when people needed support and they worked well as a team to ensure care needs were met in a timely way.” from the report

There was a good choice of meals, snacks and drinks, with support tailored to people's dietary needs. Staff worked proactively with health professionals.

“There was a variety of choices for people's meals, snacks and drinks.” from the report

People could take part in varied activities, go on trips and receive visitors freely. Staff also encouraged people to spend time in communal areas.

“There was a varied programme of planned activities, such as singers, quizzes and a gardening club.” from the report

People, relatives and staff said managers were visible and approachable. The home used feedback and a 'you said, we did' board to involve people in changes.

“There was a positive and open culture at the service.” from the report

Some risk assessments contained conflicting information. Inspectors also found minor recording problems, including charts not always being updated promptly and contradictions in a minority of care records.

“Some information in individual risk assessments was conflicting.” from the report

Medicines were generally managed safely, but storage was not secure enough on the inspection day and some 'when required' medicines lacked clear instructions. The provider took action during the inspection.

“Some medicines for people to have when required did not have any clear guidance for staff to know when to give these.” from the report

The home was mostly clean, but some armchairs and carpets needed a more thorough clean. Some parts of the building also showed wear and tear.

“We noticed some areas were in need of a more thorough clean, such as armchairs and carpets.” from the report

Some people who relied on staff to help them move were seen sitting in chairs for long periods. Managers said they would review this.

“We noticed some people who relied on staff to help them move sat in chairs for long periods of time.” from the report