Ecclesholme

People and relatives said staff were kind, caring and respectful. Inspectors observed warm, friendly interactions and good relationships between staff and people.

“Interactions between people and staff were warm, kind and showed they knew each other well.” from the report

People received medicines at the right time from staff whose skills were checked. Records and regular medicines audits were found to be accurate.

“People were supported to receive their medicines safely, at the right time, by staff whose competency was regularly assessed.” from the report

People enjoyed meals and were offered alternatives when needed. Staff worked with healthcare professionals and relatives were kept informed about health concerns.

“People enjoyed a positive mealtime experience and were supported to eat and drink enough to maintain a balanced diet.” from the report

The home had spacious areas, clear signs and adaptations to help people move around and find their rooms. Staff understood how to communicate with people living with advanced dementia.

“The main corridors were decorated to resemble a street with brick wallpaper and multi-coloured front door transfers applied to each bedroom door.” from the report

A new risk identified after a recent incident did not have a matching risk assessment. The manager took immediate action during the inspection.

“We identified a missing risk assessment had not been completed following a recent incident.” from the report

People said activities had recently become less frequent after the activities coordinator left. A replacement had started shortly after the inspection.

“Care staff were encouraged to coordinate activities and opportunities both in and away from the home, although people told us these had recently taken a back seat.” from the report

Removing the receptionist role was affecting other staff because visitors and professionals sometimes waited for access. The provider agreed to review this decision.

“Due to the large footfall into the home staff were often distracted from other duties, as visitors and professionals waited for access.” from the report

Some relatives were concerned that there had been few meetings since the new provider took control. Feedback was given and a relatives' meeting was scheduled.

“Relatives we spoke with had expressed some concerns about the lack of meetings held since the new provider had assumed control of the business.” from the report