Abbey Grove Residential Home
Manchester, M30
ResidentialDementia
Rated 6 years agocare home
CQC report explained · a residential care home, run by Coveleaf
Hope Manor Residential Home
220 Eccles Old Road, Salford, M6 8AL
Goodpublished 14 February 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People told inspectors they felt safe, staff responded quickly and medicines were given as prescribed. Inspectors found suitable risk assessments, safe recruitment and safety checks, although some medication choice records initially lacked signatures and this was corrected.
- Effective?
- Good
- Staff had relevant training and supervision, and people were supported with food, drink and healthcare. Inspectors found that the home followed the Mental Capacity Act and used suitable aids and adaptations.
- Caring?
- Good
- Inspectors observed warm, kind and respectful relationships. People were involved in decisions, supported to keep their independence and given privacy.
- Responsive?
- Good
- Care plans were person-centred and reviewed regularly. People were supported with communication, activities, relationships, complaints and end of life wishes.
- Well-led?
- Good
- The home had consistent management, a stable staff team and systems to monitor care quality. Inspectors noted that opportunities for trips out were limited because there was no additional activities budget.
The latest report, explained
What inspectors found, February 2024
Hope Manor Residential Home is rated Good; inspectors found safe, kind and personalised care, with only minor issues addressed during the inspection.
Inspectors visited on 19 and 20 December 2023. The first visit was unannounced. They spoke with 9 people, 3 relatives and 7 staff. They reviewed medicines, 4 care plans, recruitment, safety and management systems, and contacted health professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and relatives said staff were kind, respectful and caring. People said they felt safe, received their medicines correctly and got help quickly when needed.
Inspectors found thorough care plans, suitable staff training, good infection control and effective links with health professionals. People were supported with food, drink, activities, communication, independence and end of life care.
Inspectors found some missing signatures in medication choice records, some clutter caused by limited storage and limited trips outside the home. The medication records and clutter were dealt with during the inspection. The overall Good rating means the service was consistently managed and people received good care and support.
What inspectors praised
Kind and respectful staff
People and relatives spoke positively about staff. Inspectors observed warm interactions and found that people were treated with dignity and respect.
“People and their relatives told us staff were kind, caring and respectful.” from the report
People felt safe
People said they felt safe and could get help quickly. Staff knew how to report safeguarding concerns, and recruitment checks were in place.
“All the people we spoke with told us they felt safe living at Hope Manor Residential Home.” from the report
Good health support
The home worked with healthcare professionals and responded quickly when people became unwell. People were supported to maintain their health and mobility.
“The service worked collaboratively with external health professionals to help improve people's lives.” from the report
Personalised care and independence
Care plans included people's preferences and communication needs. Staff supported people to make choices and remain independent where this was safe.
“Care plans were thorough, person-centred and contained relevant information in relation to generic and individual risks.” from the report
Positive management
Inspectors found a stable staff team, regular communication and audits to monitor the quality of care.
“Management systems were robust and provided clear monitoring and oversight of the service.” from the report
What inspectors were concerned about
Medication records
needs fixingSome medication choice records were missing signatures. The issue was brought to the manager's attention and corrected during the inspection.
“We noted missing signatures on some medication choice records within care plans.” from the report
Limited storage and clutter
minorInspectors found some clutter because storage space was limited. It did not affect safety and was moved during the inspection.
“We identified some clutter around the home due to limited storage areas.” from the report
Few trips outside the home
minorThere was no additional budget for activities and opportunities away from the home. Inspectors said trips out were limited.
“However, there was no additional budget to fund activities and opportunities for people to experience away from the home, for example, trips out were limited.” from the report
Questions to ask them, based on this report
- 01How are medication choice records checked now that missing signatures were found?
- 02What activities are available for people who want to go out of the home?
- 03How do you manage storage and prevent clutter in bedrooms and communal areas?
- 04How often are care plans reviewed with residents and their families?
- 05How do staff support each person's communication needs and independence?
This was a full inspection covering all five key questions, with visits on 19 and 20 December 2023 and additional evidence reviewed remotely. This explanation was written from the published report of 14 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Hope Manor Residential Home
4 rated inspections over 8 years: the service has improved, from Inadequate to Good.
- February 2024Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022Inspected but not ratedSafe: Inspected but not rated
- July 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016Requires improvementup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- November 2015InadequateSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: InadequateWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Good
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