3 The Droveway

Staff knew people well and understood their complex health, communication and sensory needs. Health professionals and relatives were confident in the support provided.

“Staff support residents well and are aware of their complex and varied needs” from the report

Staff showed warmth and compassion. They respected privacy and dignity, including by knocking before entering bedrooms and supporting people discreetly.

“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report

People were supported to make everyday choices in ways suited to their communication. Staff used pictures, objects, gestures and other approaches to help people express themselves.

“People were enabled to make choices for themselves and staff ensured they had the information they needed.” from the report

Risk assessments covered areas such as epilepsy, nutrition and choking. Staff managed medicines safely and worked with health professionals when people's needs changed.

“People had a range of risk assessments covering areas such as epilepsy, nutrition, choking and other health needs.” from the report

The registered manager and staff were described as approachable and supportive. Relatives were welcomed, involved in planning and able to raise concerns.

“The service operated an open and transparent approach and apologised to people, and those important to them, when things went wrong.” from the report

Inspectors found the home generally well maintained, but some areas still needed redecoration. Work had been completed in some areas, while other work was still being agreed.

“There were a number of areas in need of redecoration some of which had been addressed by the provider whilst other areas were still in the process of being agreed.” from the report

The home had identified that people were mainly taking part in indoor activities since the pandemic. Staff and managers were working on increasing outdoor activities.

“The registered manager and staff spoke of their plans to improve the level of outdoor activity as they had identified since the pandemic people were taking part mainly in indoor activities.” from the report

The manager planned to develop staff knowledge and the way the home evidences progress towards people's goals and aspirations.

“The registered manager told us of their plans to work with staff to further develop knowledge and awareness of supporting people to maximise goals and how to evidence progress towards them.” from the report