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CQC report explained · a residential care home, run by Achieve Together

Hillside

31 Albany Street, Ilkeston, DE7 5AD

Goodpublished 12 January 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found safe recruitment, enough staff, well-managed risks and safe medicines administration. Safeguarding concerns, accidents and incidents were recorded, investigated and used to reduce the risk of recurrence.
Effective?
Good
Care plans and risk assessments gave staff clear guidance, and training was relevant and up to date. People were supported with food, healthcare, communication and decisions in line with their needs.
Caring?
Good
People were treated with respect and kindness, and staff understood their preferences and ways of communicating. Inspectors found that privacy, dignity, independence and involvement in decisions were promoted.
Responsive?
Good
Care was personalised and reviewed regularly. People were supported with communication, relationships, hobbies, holidays, days out and other activities that mattered to them.
Well-led?
Good
Inspectors found positive leadership, regular audits, staff supervision and an action plan for improvements. Feedback from relatives and staff was consistently positive.
The latest report, explained

What inspectors found, January 2024

Rated Good; inspectors found safe, kind and personalised care across all five areas.

The inspection took place on 7 December 2023. One inspector observed care, spoke with two relatives and six staff, and checked care plans, recruitment files, medicines records and management records.

The home supports up to two younger adults with learning disabilities and autistic people. Two people were living there during the inspection. Inspectors found enough trained staff, safe medicines practice, detailed care plans and support that followed people's choices.

People were treated with respect and supported to communicate, stay independent, see relatives and take part in activities. Inspectors also found regular checks of safety and quality, with action taken when improvements were needed.

The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the service registered under a new provider in 2022. The previous provider's rating was Good, published in September 2018.

What inspectors praised

  • Safe staffing and recruitment

    The provider had enough suitable staff and used checks and references to recruit safely. Staff and relatives said staffing levels were suitable.

    “The provider ensured there were sufficient numbers of suitable staff to support people.” from the report

  • Kind, respectful care

    Staff knew people well, respected their choices and supported their privacy, dignity and independence.

    “We observed people to be treated with respect and care throughout our visit, staff continuously involved people and respected their choices.” from the report

  • Personalised support

    Care plans described people's preferences, communication and routines in detail. Staff supported people to take part in activities and maintain relationships.

    “People were supported to take part in a wide variety of activities relevant to them, both in and outside of the service.” from the report

  • Strong quality checks

    The provider and manager regularly checked the quality and safety of care. Action plans were used when issues were found.

    “The provider and registered manager had a robust quality assurance system in place which ensured all aspects of the service were regularly audited.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you assess and support my relative's particular communication needs, including any use of pictures or easy-read information?
  2. 02How will you make sure staff understand my relative's daily routines, choices, dislikes and health needs?
  3. 03What staffing levels and staff training will be in place for my relative's needs?
  4. 04How will you support my relative to choose activities, maintain relationships and build independence?
  5. 05The report says medicine errors had previously been identified. What were the errors, and what changes were made afterwards?

This was the first inspection of the service under the new provider and covered all five CQC questions, with each rated Good. This explanation was written from the published report of 12 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Hillside

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. January 2024Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Hillside →

  2. September 2018Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. April 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. February 2022

    Registered with the Care Quality Commission on 22 February 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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