Woodlands

People's individual risks were assessed and reduced. Staff understood how to support people with anxiety or difficult situations, and restraint was not used.

“Risks in relation to people's care and support needs had been assessed and appropriately mitigated.” from the report

People received medicines as prescribed. Records were accurate, staff were trained, and some people were supported to take more responsibility for their own medicines.

“Medicine Administration Records (MARs) were accurately completed and in line with national guidance.” from the report

The home was fully staffed, with rotas planned around people's needs and community activities. Inspectors found safe recruitment checks were in place.

“The service was fully staffed, and rotas showed staffing levels were planned to ensure people's needs were met and community engagement supported.” from the report

People were supported to make meaningful choices, change their minds and take part in activities they wanted. Staff understood and used people's communication preferences.

“People were empowered to make meaningful decisions and choices.” from the report

Managers were described as supportive and approachable. Audits, handovers and feedback systems were used to monitor the service and identify improvements.

“Audits were completed regularly to monitor performance, identify any issues and drive improvements in the service's performance.” from the report

The home had arrangements for medicines during education or work placements, but the manager planned to review processes and staff practice for recreational trips.

“The manager intended to review these processes and current staff practices to ensure people's medication needs were also met during recreational trips.” from the report

Audits found that carpets on the stairs and in some shared areas were starting to deteriorate. Funding had been sourced and quotes obtained, but the replacement work was not yet complete at the inspection.

“Prior to the inspection these audits had identified that carpets on the stairs and in some communal spaces were starting to deteriorate.” from the report