Cherrycroft

People were supported to eat and drink, and menus were developed with people using the home. Dietary needs and preferences were recorded.

“People were supported to eat and drink to maintain their health and nutrition.” from the report

Staff contacted health professionals when needed and recorded their advice in support plans. Relatives said staff arranged health appointments.

“Staff contacted health professionals such as GP's and nurses if this was needed.” from the report

Some people accessed the community, and one person was supported to attend a regular voluntary job which helped their independence and confidence.

“This has developed the person's independence and confidence.” from the report

The interim management team was open about the concerns and sent the CQC an action plan after the inspection.

“Following the inspection an action plan was sent to us which included additional management support.” from the report

Important risk information was out of date. Fire risk actions, fire checks and personal emergency evacuation plans were not consistently completed or reviewed.

“People were not always protected from avoidable harm.” from the report

Staffing did not always meet people's emotional, leisure and community needs. Training compliance was very low and some supervision and agency staff records were missing.

“The provider had failed to ensure enough competent and skilled staff were deployed in the service.” from the report

Inspectors could not confirm that all accidents and possible abuse incidents had been recorded or reported to safeguarding authorities and the CQC.

“The systems for safeguarding people from abuse were not operated effectively.” from the report

Relatives reported concerns about people wearing unsuitable clothing and footwear. Inspectors also found an example where a person was being put to bed while naked with the door open.

“People were not always treated with dignity and respect.” from the report

Care plans did not always reflect people's current needs, goals or aspirations. Reviews and key worker meetings were not happening consistently.

“There was limited information recorded in care plans related to progress on people's goals or aspirations.” from the report

Audits often failed to identify serious problems or ensure that known problems were fixed. Some relatives said they had lost faith in the management.

“Effective systems to monitor and improve the quality of the service, were not robust.” from the report