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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

449 services in South East

Mayflower Court

Southampton, SO17
Requires improvement
ResidentialDementia
Rated 17 months agocare home

Maylands

Whitstable, CT5
Requires improvement
Residential
Rated 4 years agocare home

Mill Court Care Home

Guildford, GU4
Requires improvement
ResidentialDementia
Rated 6 months agocare home

Millfield House

Folkestone, CT20
Requires improvement
Residential
Rated 2 months agocare home

Moorhouse Care Home

Hindhead, GU26
Requires improvement
ResidentialDementia
Rated 2 years agocare home

Mount Ephraim House

Tunbridge Wells, TN4
Requires improvement
ResidentialDementia
Rated 9 months agocare home

Mulberry Court

Chalfont St Peter, SL9
Requires improvement
ResidentialDementia
Rated 7 years agocare home

Neptune House

Sheerness, ME12
Requires improvement
Residential
Rated 2 months agocare home

New Elmcroft

Shoreham-by-Sea, BN43
Requires improvement
NursingDementia
Rated 4 years agocare home

Newgate Lane

Fareham, PO14
Requires improvement
ResidentialDementia
Rated 9 months agocare home

Newlands

Canterbury, CT2
Requires improvement
Residential
Rated 4 years agocare home

Newton House

Thatcham, RG18
Requires improvement
Residential
Rated 4 years agocare home

Normandy House

Milton Keynes, MK5
Requires improvement
ResidentialDementia
Rated 4 years agocare home

Oakdene Rest Home

Sheerness, ME12
Requires improvement
ResidentialDementia
Rated 5 months agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works