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CQC report explained · a residential care home, run by White Rose Care

Newlands

4 Church Lane, Westbere, Canterbury, CT2 0HA

Requires improvementpublished 18 March 2022, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Newlands on 18 March 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Newlands

3 rated inspections over 5 years: the service has slipped, from Outstanding to Requires improvement.

  1. March 2022Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. January 2020Requires improvementdown from Outstanding
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  3. March 2017Outstanding
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
  4. March 2020

    Registered with the Care Quality Commission on 4 March 2020.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by White Rose Care

2 other services on the CQC register. A pattern across a group tells you more than one report.

Maylands

Whitstable, CT5
Requires improvement
Residential
Rated 4 years agocare home

Roselands

Herne Bay, CT6
Good
Residential
Rated 4 years agocare home
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