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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Trustmark Care

Magnolia House

20-22, Broadway, Sandown, PO36 9DQ

Inadequatepublished 8 September 2023, 2 years ago

Rated Inadequate: inspectors found the service performing badly and the CQC has taken enforcement action.

The five questions inspectors ask
Safe?
Inadequate
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Inadequate
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Magnolia House. That is usual for a newly registered service.

The story over the years

Every inspection of Magnolia House

3 rated inspections over 8 years: the service has slipped, from Good to Inadequate.

  1. September 2023Inadequatecurrent rating
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  2. September 2020Inspected but not rated
    Safe: Inspected but not rated
  3. September 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. September 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. January 2026

    Registered with the Care Quality Commission on 5 January 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Trustmark Care Limited

1 other service on the CQC register. A pattern across a group tells you more than one report.

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