CQC report explained · a residential care home, run by Priory Group

Oak House

10A Victoria Road, Diss, IP22 4HE

Goodpublished 4 April 2020, 6 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Oak House. That is usual for a newly registered service.

The story over the years

Every inspection of Oak House

2 rated inspections over a year: the service has improved, from Inadequate to Good.

March 2022Inspected but not ratedcurrent rating
Safe: Inspected but not rated
April 2020Goodup from Inadequate
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
August 2019Inadequate
Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
July 2026
Registered with the Care Quality Commission on 20 July 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Parkcare Homes (No.2) Limited

87 other services on the CQC register. A pattern across a group tells you more than one report.

Georgina House

Luton, LU3

Requires improvement

Residential

Rated 9 months agoReport explained