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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Priory Group

The Croft

17 Croft Lane, Diss, IP22 4NA

Requires improvementpublished 16 February 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Croft. That is usual for a newly registered service.

The story over the years

Every inspection of The Croft

3 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. February 2023Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. August 2018Goodstayed Good
    Safe: GoodWell-led: Good
  3. June 2016Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  4. July 2026

    Registered with the Care Quality Commission on 20 July 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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