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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by 365 Care Homes

Hillcrest

106 Thorpe Road, Thorpe, Norwich, NR1 1RT

Goodpublished 22 December 2021, 4 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Hillcrest. That is usual for a newly registered service.

The story over the years

Every inspection of Hillcrest

5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.

  1. December 2021Goodcurrent ratingup from Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. April 2020Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  3. August 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
  4. August 2016Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. June 2015Requires improvement
    Safe: GoodEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
  6. November 2024

    Registered with the Care Quality Commission on 27 November 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by 365 Care Homes Limited

5 other services on the CQC register. A pattern across a group tells you more than one report.

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