Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Black Swan International

Thomas Tawell House

106 Magpie Road, Norwich, NR3 1JH

Goodpublished 24 June 2021, 5 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Thomas Tawell House. That is usual for a newly registered service.

The story over the years

Every inspection of Thomas Tawell House

4 rated inspections over 5 years: the service has improved, from Requires improvement to Good.

  1. February 2022Inspected but not ratedcurrent rating
    Safe: Inspected but not rated
  2. June 2021Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. March 2019Goodup from Inadequate
    Safe: GoodWell-led: Requires improvement
  4. January 2018Inadequatedown from Requires improvement
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: InadequateWell-led: Inadequate
  5. October 2016Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  6. December 2022

    Registered with the Care Quality Commission on 1 December 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Same provider

Other services run by Black Swan International Limited

22 other services on the CQC register. A pattern across a group tells you more than one report.

Belamacanda

Clacton-on-Sea, CO16
Good
Residential
Rated 8 years agocare home

Chiswick House

Norwich, NR2
Outstanding
Residential
Rated 7 years agocare home

Drummonds

Colchester, CO5
Good
Residential
Rated 8 years agocare home

Heathcote

Norwich, NR2
Good
Residential
Rated 7 years agocare home
Nearby

Other care homes near Norwich

All in Norfolk

Point House

Norwich, NR3 · 0.5 km
Good
Residential
Rated 7 years agocare home

Highwater House

Norwich, NR2 · 0.7 km
Outstanding
Residential
Rated 7 years agocare home

Mountfield

Norwich, NR3 · 0.9 km
Requires improvement
ResidentialDementia
Rated 15 months agocare home

Kemps Place

Norwich, NR3 · 1.2 km
Good
Residential
Rated 8 years agocare home

St John's House

Norwich, NR2 · 1.4 km
Outstanding
ResidentialDementia
Rated 3 years agocare home