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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Corton House & Brewster Court

Corton House

City Road, Norwich, NR1 3AP

Requires improvementpublished 7 June 2022, 4 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Corton House. That is usual for a newly registered service.

The story over the years

Every inspection of Corton House

5 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

  1. June 2022Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. May 2021Good
    Safe: GoodWell-led: Good
  3. January 2021Inspected but not rated
    Safe: Inspected but not rated
  4. April 2020Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
  5. October 2019Requires improvementdown from Good
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  6. February 2017Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  7. April 2025

    Registered with the Care Quality Commission on 1 April 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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