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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

283 services in East of England

Highbury Rise

Hitchin, SG4
Requires improvement
ResidentialDementia
Rated 7 months agoReport explained

Highfield

Bedford, MK41
Requires improvement
ResidentialDementia
Rated 2 years agoReport explained

Highview Lodge

Hemel Hempstead, HP1
Requires improvement
ResidentialDementia
Rated 13 months agoReport explained

Hillside

Oxhey, WD19
Requires improvement
Residential
Rated 23 months agocare home

Holly Cottage

Dereham, NR20
Requires improvement
Residential
Rated 13 months agocare home

Hollyveer House

Benfleet, SS7
Requires improvement
ResidentialDementia
Rated 15 months agocare home

Homestead House

Norwich, NR6
Requires improvement
ResidentialDementia
Rated 6 years agocare home

Honeysuckle Cottage

Norwich, NR12
Requires improvement
Residential
Rated 2 years agoReport explained

Horkesley Manor

Colchester, CO6
Requires improvement
NursingDementia
Rated 3 years agocare home

Joseph House

Norwich, NR13
Requires improvement
ResidentialDementia
Rated 16 months agocare home

Kalmia & Mallow

Thetford, IP25
Requires improvement
Residential
Rated 3 years agocare home

Lancaster Court

Watford, WD25
Requires improvement
NursingDementia
Rated 16 months agocare home

Langham Manor

Stowmarket, IP14
Requires improvement
NursingDementia
Rated 17 months agocare home

Lapwing Lodge

Great Yarmouth, NR31
Requires improvement
Residential
Rated 3 years agocare home

Leighton Forest

Leighton Buzzard, LU7
Requires improvement
NursingDementia
Rated 13 months agocare home

LIGHT AND HOPE

Hatfield, AL10
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Lilas House

Cromer, NR27
Requires improvement
Residential
Rated 4 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works