Honeysuckle Cottage

Staff had training and knew how to recognise and report abuse. Safeguarding concerns were recorded and referred to the local authority.

“Staff received training and were knowledgeable about safeguarding and how to recognise and report concerns.” from the report

The home was clean and hygienic. Staff followed cleaning schedules and used protective equipment safely.

“Staff were using Personal Protective Equipment (PPE) effectively and safely.” from the report

Staff knew the people living at the home and could respond to their needs through verbal communication.

“We observed staff interacting with people using the service, staff knew the people well and were able to respond to their needs through verbal communication.” from the report

There was an accessible complaints process. Staff and relatives said they felt able to raise concerns.

“Staff and relatives said they felt confident in raising concerns.” from the report

Risk assessments and care plans did not always contain enough accurate information. Time-specific medicines were not always given at the correct times, and people were at risk from other unassessed hazards.

“Medicines which were prescribed to be given 'time specific', were not always administered at the correct times.” from the report

All radiators were uncovered. Inspectors were not satisfied that the home's touch checks were enough to prevent possible burns.

“People were not protected from avoidable harm. Radiators were uncovered and even though the service had 'touch tests' in place, we were concerned whether these were adequate to mitigate the risk of potential burns to people.” from the report

Activities, goals, communication support and care reviews did not always reflect people's needs, wishes or preferences. Some goals had not been updated since April 2023.

“Activities were not always personalised and wishes were not explored.” from the report

Quality systems were in place but did not work effectively. They failed to identify or address concerns about risks, care plans, capacity assessments and medicines.

“The manager's reviews of care plans and risk management plans had not been effective and failed to identify and address concerns we had found during the inspection, this placed people at risk of harm.” from the report