The Oaks & Woodcroft
Dereham, NR20
Residential
Rated 3 years agocare home
CQC report explained · a residential care home, run by Priory Group
Kalmia & Mallow
Dereham Road, Watton, Thetford, IP25 6HA
Requires improvementpublished 23 September 2022, 3 years ago
Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.
The five questions inspectors ask
- Safe?
- Requires improvement
- Are people protected from harm? Staffing, medicines, infection control, safeguarding.
- Effective?
- Requires improvement
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Requires improvement
- Is the service run well? The manager, the culture, how problems get found and fixed.
The report
We have not explained this report yet
The CQC published its most recent report on Kalmia & Mallow on 23 September 2022. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.
Read the report on cqc.org.ukThe story over the years
Every inspection of Kalmia & Mallow
4 rated inspections over 6 years: the service has slipped, from Good to Requires improvement.
- September 2022Requires improvementcurrent ratingstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2020Requires improvementstayed Requires improvementSafe: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- November 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2016GoodSafe: GoodEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
Another option
Or stay at home with a private carer
Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.
Same provider
Other services run by Conquest Care Homes (Norfolk) Limited
1 other service on the CQC register. A pattern across a group tells you more than one report.
Requires improvement
Nearby
Other care homes near Thetford
Dorrington House (Watton)
Watton, IP25 · 0.9 km
ResidentialDementia
Rated 3 years agocare home
Lancaster House
Thetford, IP25 · 1.6 km
ResidentialDementia
Rated 7 years agocare home
Buckingham Lodge Care Home
Thetford, IP25 · 2.1 km
NursingDementia
Rated 3 years agocare home
Thorp House
Thetford, IP25 · 3.3 km
NursingDementia
Rated 3 years agocare home
Ashill Lodge Care Home
Thetford, IP25 · 3.8 km
ResidentialDementia
Rated 5 months agocare home
Shipdham Manor
Shipdham, IP25 · 7.3 km
ResidentialDementia
Rated 7 years agocare home