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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

184 services in South West

Northfield House

Stroud, GL5
Requires improvement
ResidentialDementia
Rated 3 years agocare home

North Hill House

St Austell, PL25
Requires improvement
NursingDementia
Rated 6 months agocare home

Notts Hill House

Torquay, TQ1
Requires improvement
Residential
Rated 3 years agocare home

Oak House

Exeter, EX2
Requires improvement
ResidentialDementia
Rated 7 months agocare home

Oak Tree Mews

Moreton-in-Marsh, GL56
Requires improvement
ResidentialDementia
Rated last monthcare home

Our House

Launceston, PL15
Requires improvement
ResidentialDementia
Rated 11 months agoReport explained

Park View

Burnham-on-Sea, TA8
Requires improvement
Residential
Rated 2 months agocare home

Penbownder House

Launceston, PL15
Requires improvement
ResidentialDementia
Rated 14 months agocare home

Pen Inney House

Launceston, PL15
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Philiphaugh Manor

St Columb, TR9
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Queensbridge House

Cheltenham, GL50
Requires improvement
ResidentialDementia
Rated 21 months agoReport explained

Riviera Court

Torquay, TQ1
Requires improvement
Residential
Rated 3 years agocare home

Roborough House

Plymouth, PL6
Requires improvement
NursingDementia
Rated 3 years agocare home

Romney House

Trowbridge, BA14
Requires improvement
ResidentialDementia
Rated last monthcare home

Roscarrack House

Falmouth, TR11
Requires improvement
Residential
Rated 3 years agocare home

Roseacre

Torpoint, PL11
Requires improvement
ResidentialDementia
Rated 7 months agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works