CQC report explained · a residential care home, run by Priory Group

Notts Hill House

Lower Warberry Road, Torquay, TQ1 1QY

Requires improvementpublished 23 March 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Notts Hill House on 23 March 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Notts Hill House

5 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

March 2023Requires improvementcurrent ratingstayed Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
February 2021Requires improvementstayed Requires improvement
Safe: GoodWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
August 2019Requires improvementstayed Requires improvement
Safe: GoodEffective: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
July 2018Requires improvementdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
December 2015Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read this report on cqc.org.uk
August 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
April 2013
Report published without a new overall rating.
Read this report on cqc.org.uk
June 2012
Registered with the Care Quality Commission on 6 June 2012.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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