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CQC report explained · a residential care home, run by Vivacare

Riviera Court

Riviera Court, Hunsdon Road, Torquay, TQ1 1QB

Requires improvementpublished 4 July 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Riviera Court on 4 July 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Riviera Court

3 rated inspections over 6 years: the service has slipped, from Good to Requires improvement.

  1. July 2023Requires improvementcurrent rating
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. February 2021Inspected but not rated
    Safe: Inspected but not rated
  3. October 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  4. February 2017Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. November 2022

    Registered with the Care Quality Commission on 24 November 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Vivacare Limited

3 other services on the CQC register. A pattern across a group tells you more than one report.

The Palm

Torquay, TQ1
Not yet rated
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Not yet ratedcare home

Waterloo House

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Requires improvement
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Rated 11 months agocare home
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