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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

184 services in South West

Douglas House

Brixham, TQ5
Requires improvement
NursingDementia
Rated 16 months agocare home

Minehead Limited

Minehead, TA24
Requires improvement
NursingDementia
Rated 3 years agocare home

Elm Tree House

Taunton, TA2
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Elm Tree House

Bristol, BS31
Requires improvement
Residential
Rated 4 years agocare home

Elroi Manor

Wincanton, BA9
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Fernery House

Burnham-on-Sea, TA8
Requires improvement
Residential
Rated 7 months agocare home

Gallaudet Home

Bath, BA2
Requires improvement
Residential
Rated 3 years agoReport explained

Grange Court

Trowbridge, BA14
Requires improvement
Residential
Rated 14 months agocare home

Grenville House

Plymouth, PL4
Requires improvement
Residential
Rated 4 years agocare home

Hadleigh Court

Torquay, TQ1
Requires improvement
ResidentialDementia
Rated 7 months agocare home

Hapstead Village

Buckfastleigh, TQ11
Requires improvement
ResidentialDementia
Rated 4 years agocare home

Harbour House

Redruth, TR16
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Heightlea

Truro, TR1
Requires improvement
Residential
Rated 3 years agocare home

Henlow Court

Dursley, GL11
Requires improvement
NursingDementia
Rated 3 years agocare home

Higher Park Lodge

Plymouth, PL1
Requires improvement
ResidentialDementia
Rated 4 months agocare home

High View

Truro, TR1
Requires improvement
Residential
Rated 2 years agoReport explained
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works