Edgecumbe Lodge Care Home

Inspectors found that medicines were stored, administered and checked safely. Staff had completed training and had their competence assessed.

“Medicines were stored, managed, and administered safely. Medicines were administered by staff who had completed training and had their competency assessed.” from the report

Inspectors found enough staff to meet people’s care needs. Recruitment checks were generally completed, including interviews, references and DBS checks.

“There were enough staff employed to care for people safely.” from the report

People had assessments and support plans covering their personal care, communication, health conditions and preferences.

“The records we reviewed had holistic assessments with individual support plans for people's identified care needs such as personal care, communication, vision and specific health conditions.” from the report

People and staff gave positive feedback about the manager and the staff culture. One person said they felt safe and that staff were kind.

“One person told us "I feel safe, the staff are kind.” from the report

Some fire doors did not close properly. Inspectors also found missing window restrictors, frayed cables, trip hazards and other maintenance problems.

“Some fire doors on the ground floor of the home did not close properly.” from the report

The laundry room lacked a full floor covering and a handwashing sink. Broken tiles, unclear laundry storage and worn surfaces made good infection control difficult.

“The laundry room environment had not been updated. The flooring did not cover the whole area and there was still no sink available for staff to wash their hands.” from the report

Audits and spot checks had not found several problems identified by inspectors. Management oversight was not clear or effective.

“The evidence outlined above demonstrates systems and processes for good governance were not operated effectively.” from the report

Capacity assessments were completed, but records did not consistently explain how best-interest decisions had been made or who had been involved.

“However, we did not consistently see documentation in place which showed how best interest decisions had been reached and who had been involved.” from the report

The home did not have a system for gathering relatives’ views. Feedback from relatives was mixed.

“There was no feedback mechanism for obtaining views of relatives about the service.” from the report