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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

124 services in London

Graceland

Thornton Heath, CR7
Requires improvement
Residential
Rated 3 years agocare home

Hatton Grove

West Drayton, UB7
Requires improvement
Residential
Rated 19 months agocare home

Hayes Court

Kenley, CR8
Requires improvement
NursingResidential
Rated 3 months agocare home

9 High View Road

London, SE19
Requires improvement
Residential
Rated 3 years agocare home

Homefield

Bromley, BR1
Requires improvement
NursingDementia
Rated 2 years agocare home

Joybrook

London, SW16
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Kellan Lodge

Enfield, EN2
Requires improvement
ResidentialDementia
Rated 5 years agocare home

Kingston Care Home

Kingston upon Thames, KT2
Requires improvement
NursingDementia
Rated 3 years agocare home

La Rosa 2

London, SW16
Requires improvement
Residential
Rated 4 years agocare home

Lynton Terrace

London, W3
Requires improvement
Residential
Rated 2 years agoReport explained

Maples Care Home

Bexleyheath, DA7
Requires improvement
NursingDementia
Rated 18 months agoReport explained

Mayfield Road

Sutton, SM2
Requires improvement
Residential
Rated 6 months agoReport explained

Meridan House

London, NW9
Requires improvement
Residential
Rated 2 months agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works