Lynton Terrace

Residents said they liked the staff and felt safe and well cared for. Inspectors observed kind, caring and polite interactions.

“We observed interactions between staff and the people they were supporting. These were kind, caring and polite.” from the report

Residents were involved in planning their care and setting goals. Staff supported them to improve their mental health and develop independence.

“People received personalised care which met their needs and reflected their preferences.” from the report

Staff worked with health professionals and responded appropriately when residents' health changed.

“There was good communication between these professionals, staff and the people being cared for.” from the report

Residents could take part in activities, learn practical skills and join events outside the home.

“People were supported to choose and take part in special events outside of the home including day trips to places of interest.” from the report

Inspectors found dirty bathrooms, kitchen areas and shared spaces. Some equipment was stained or grimy, and staff did not always remove gloves after completing tasks.

“Throughout the service we found the environment and equipment were not sufficiently cleaned.” from the report

One medicine cabinet was unlocked and others did not close properly. A controlled drug had remained at the home and records for controlled drugs were incomplete.

“Medicines were not always stored in a safe way.” from the report

Cleaning products and paint were left in unlocked areas. Used sharps had not been disposed of promptly.

“Throughout the building, we found chemicals, such as cleaning products and paint, in unlocked areas and corridors.” from the report

Some bedrooms, furniture and equipment were damaged. Inspectors found a broken bed, damaged walls and carpet, and other items that were not properly maintained.

“People's bedrooms and furniture was not well maintained.” from the report

The home carried out audits, but these did not always identify risks. Action was not always taken quickly when concerns were found.

“When concerns had been identified, the response to mitigate these and improve the quality of the service had not always been timely.” from the report

There were staff vacancies and the provider relied on temporary workers. Staff said this created some pressure because temporary workers did not always know the home, although familiar temporary staff were sought.

“The staff told us this meant they felt some pressure because temporary staff did not always know the service.” from the report