CQC report explained · a residential care home, run by Graceland Care Home ()

Graceland

113 Parchmore Road, Thornton Heath, CR7 8LZ

Requires improvementpublished 12 January 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Graceland. That is usual for a newly registered service.

The story over the years

Every inspection of Graceland

3 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

January 2023Requires improvementcurrent ratingdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
May 2018Goodstayed Good
Safe: GoodEffective: GoodWell-led: Good
March 2015Good
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
June 2023
Registered with the Care Quality Commission on 29 June 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Thornton Heath, CR7 · 0.8 km

Good

Residential

Rated 8 years agocare home