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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

331 services in West Midlands

Tanworth Court

Solihull, B90
Requires improvement
NursingDementia
Rated 4 years agocare home

The Bungalow

Telford, TF1
Requires improvement
Residential
Rated 5 years agocare home

The Chace Rest Home

Malvern, WR14
Requires improvement
ResidentialDementia
Rated 3 years agocare home

The Crescent

Telford, TF1
Requires improvement
Residential
Rated 5 years agocare home

The Elms

Bilston, WV14
Requires improvement
ResidentialDementia
Rated 6 months agocare home

The Firs Care Home

Kidderminster, DY11
Requires improvement
ResidentialDementia
Rated 2 years agocare home

The Gables

Sutton Coldfield, B76
Requires improvement
ResidentialDementia
Rated 5 months agocare home

The Limes

Stoke-on-Trent, ST4
Requires improvement
NursingDementia
Rated 4 years agocare home

The Old Vicarage

Near Leominster, HR6
Requires improvement
Residential
Rated 2 years agoReport explained

The Pines

Burton-on-Trent, DE13
Requires improvement
Residential
Rated 3 years agocare home

The Place Up Hanley

Stoke-on-Trent, ST2
Requires improvement
ResidentialDementia
Rated 4 years agocare home

The Poplars

Stoke-on-Trent, ST7
Requires improvement
ResidentialDementia
Rated 3 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works